Privacy Policy

Last Updated: 28 October 2026

At Lekka Living, your privacy matters to us. We are committed to protecting your personal information and making sure your online shopping experience is safe, secure and enjoyable.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, www.lekkaliving.co.za, or purchase products from us.

By using our website, you acknowledge this Privacy Policy. Where your consent is required, we will ask for it separately.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect the following information:

• Personal details: Your name, surname, email address and contact number.

• Delivery information: Your shipping address and billing address.

• Order information: Products purchased, order history and transaction details.

• Payment information: Payment-related details needed to process and confirm transactions through our payment service providers.

• Website information: Your IP address, browser type, device information and how you interact with our website.

• Communication: Information you provide when contacting us, submitting enquiries or requesting assistance.

We only collect information that is reasonably necessary to operate our business, provide our services and improve your shopping experience.

Certain information, such as your contact details and delivery address, is required to fulfil your order. Without this information, we may not be able to process your purchase.

2. How We Use Your Information

We use your information to:

• Process, confirm and deliver your orders.

• Communicate order updates and delivery information.

• Process payments, refunds and returns.

• Respond to customer enquiries and provide support.

• Improve our website, products and services.

• Prevent fraud and protect our website.

• Send promotions, special offers and product updates where permitted by law.

• Comply with legal, tax and accounting requirements.

We will not use your personal information for unrelated purposes unless we have a valid legal reason or your consent where required.

3. How We Protect Your Information

We take reasonable steps to keep your personal information safe and secure.

These measures include using suitable website security practices, trusted service providers and appropriate safeguards against unauthorised access, loss, misuse or disclosure.

Online payments are processed through third-party payment providers. Payment information is handled according to their applicable security procedures.

Although we take data security seriously, no online system can guarantee complete security.

4. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share necessary information with trusted third parties to operate our online store, including:

• Payment providers to process transactions.

• Courier and delivery companies to deliver orders.

• Website hosting and e-commerce service providers.

• Email and customer communication services.

• Analytics and marketing service providers, where applicable.

• Professional advisers or authorities when required by law.

We only share information where reasonably necessary and take appropriate steps to ensure that service providers protect personal information.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help websites function and remember certain preferences.

We may use cookies to:

• Keep products in your shopping cart.

• Remember website preferences.

• Understand website traffic and performance.

• Improve website functionality.

• Support advertising and marketing activities, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

Where consent is legally required for tracking or related processing, we will request it.

6. Marketing & Promotional Emails

From time to time, we may send you information about new products, special offers and promotions from Lekka Living.

We will only send electronic marketing communications where you have provided the required consent or where permitted under South African law for existing customers.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Unsubscribing from marketing will not affect important communications relating to your orders, payments or deliveries.

7. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support.

• Manage returns, refunds and warranties.

• Meet legal, tax and accounting obligations.

• Resolve disputes and prevent fraud.

• Fulfil other lawful business purposes.

When information is no longer needed, we will securely delete, destroy or de-identify it, unless the law requires us to retain it.

8. Your Privacy Rights

Under South Africa's Protection of Personal Information Act (POPIA), you have certain rights relating to your personal information.

These may include the right to:

• Ask what personal information we hold about you.

• Request access to your personal information.

• Request corrections to inaccurate or outdated information.

• Request deletion of information where permitted by law.

• Object to certain uses of your information.

• Withdraw consent where processing is based on your consent.

• Opt out of direct marketing.

• Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing requests involving personal information.

9. Third-Party Websites

Our website may contain links to external websites or services.

These websites operate independently and may have their own privacy policies.

Lekka Living is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. International Data Processing

Although Lekka Living operates in South Africa and currently delivers only within South Africa, some of our website, payment, hosting or technology service providers may process or store information outside the country.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with POPIA and that suitable safeguards are in place.

11. Children's Privacy

Our website is intended for general shopping and is not specifically designed for children.

We do not knowingly collect personal information from children without the necessary authorisation or another lawful basis.

If you believe that a child has provided personal information without appropriate authorisation, please contact us so we can address the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page occasionally to stay informed about how we protect their information.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Business: Lekka Living

Website: www.lekkaliving.co.za

Email: hello@lekkaliving.co.za

Thank you for trusting Lekka Living. We're committed to keeping your information safe while making everyday living a little more Lekka!