Terms of service

Terms & Conditions

Last Updated: 28 October 2026

Overview

Welcome to Lekka Living!

These Terms & Conditions explain the rules for using our website, www.lekkaliving.co.za, and purchasing products from our online store.

Throughout these Terms, "we", "us" and "our" refer to Lekka Living. "You" and "your" refer to our customers and website visitors.

Lekka Living is a South African online store offering home improvement products, home accessories and practical products designed to make everyday living easier.

Our online store is powered by Shopify, which provides the e-commerce platform we use to sell our products.

By accessing our website or placing an order, you agree to these Terms & Conditions and acknowledge our Privacy Policy.

Nothing in these Terms limits your rights under South African consumer protection laws.

1. Using Our Website

By using our website, you agree to:

Provide accurate and up-to-date information when placing an order.
Use our website for lawful purposes only.
Keep your account login details secure, if you create an account.
Not attempt to interfere with the website's security or functionality.
Not use our website for fraudulent or unauthorised activities.

We reserve the right to restrict access to our website or cancel orders where there is evidence of fraud, misuse or unlawful activity.

2. Our Products

We aim to provide accurate product photographs, descriptions, specifications and measurements.

However, please keep the following in mind:

Product colours may appear slightly different depending on your screen and display settings.
Product measurements and specifications should be reviewed before purchasing.
Product availability may change without notice.
We may update product descriptions, pricing and availability when necessary.
We reserve the right to discontinue products or limit order quantities.

For home improvement products, including fluted wall panels, we recommend carefully checking measurements, finishes, installation requirements and product specifications before ordering.

Where a product requires installation, customers should follow the supplied instructions and use suitable installation methods.

Product photographs and illustrations are intended to accurately represent the products, but minor differences in appearance may occur.

Your statutory rights relating to goods that are defective, incorrectly described or unsuitable for their intended purpose remain unaffected.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Once your order has been placed:

You will receive an order confirmation by email.
Your payment will be processed through our available payment providers.
We will prepare your order for dispatch once payment has been confirmed and the order accepted.
We may contact you if there is a problem with product availability, payment or delivery information.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, product unavailability or significant pricing errors, subject to applicable law.

If we cancel an order that has already been paid for, we will refund the applicable amount.

Please ensure that all product selections, quantities and delivery information are correct before completing your purchase.

4. Pricing & Payments

All prices displayed on our website are in South African Rand (ZAR).

Unless otherwise stated:

Prices include VAT where applicable.
Delivery charges are calculated and displayed during checkout.
Prices and promotions may change without notice.
The applicable price is the price confirmed when your order is accepted.

Payments are processed through the secure payment options available at checkout.

You confirm that you are authorised to use the payment method provided.

We do not accept responsibility for additional charges imposed independently by your bank or payment provider.

Any pricing errors will be handled fairly and in accordance with applicable South African law.

5. Shipping & Delivery

Lekka Living currently delivers within South Africa only.

Delivery costs and available shipping options will be displayed during checkout.

Please note:

Delivery times are estimates and may vary depending on your location and product availability.
Orders may experience delays due to courier operations, public holidays, severe weather or other circumstances beyond our reasonable control.
Customers are responsible for providing a correct and complete delivery address.
Additional delivery charges may apply if an order needs to be redirected due to incorrect information supplied by the customer.

We will take reasonable steps to deliver orders within the agreed timeframe.

If an order cannot be fulfilled or delivered within the required period, your cancellation and refund rights under applicable South African law will apply.

Lekka Living remains responsible for goods during delivery as required by law. We do not transfer responsibility for delivery damage to the customer simply because an order has been handed to a courier.

Please refer to our Shipping Policy for further delivery information.

6. Returns, Refunds & Exchanges

We want you to be satisfied with your purchase.

For eligible products, customers may request a change-of-mind return within 7 calendar days of receiving their order.

For our standard voluntary returns, products must be:

Unused and in their original condition.
Returned in their original packaging.
Free from marks, scratches and damage.
Complete with all original parts and accessories.

Customers are responsible for return courier costs on ordinary change-of-mind returns.

The following products are generally excluded from voluntary change-of-mind returns:

Custom-made or personalised products.
Opened or used hygiene-sensitive products, where legally permitted.
Sale and clearance items.
Fluted wall panels.

These exclusions do not override your statutory rights, including applicable online cooling-off rights and protection against defective or incorrectly supplied goods.

If a product arrives damaged or incorrect, please email returns@lekkaliving.co.za within 24 hours of delivery, where possible, together with clear photographs.

This reporting period helps us investigate delivery issues quickly but does not limit your statutory rights.

Where a product is confirmed to have been damaged during delivery, supplied incorrectly or is defective in circumstances covered by law, Lekka Living will cover the applicable return costs.

Approved ordinary refunds are generally processed within 3–7 business days after receiving and inspecting the returned goods.

Where a statutory cooling-off right applies, the legally required refund period and conditions take priority.

For complete information, please read our Returns, Refunds & Exchanges Policy.

7. Product Installation & Usage

Some products sold by Lekka Living may require installation, assembly or modification to your home.

Customers are responsible for ensuring that products are suitable for their intended application and are installed safely and correctly.

We recommend:

Reading all product instructions before installation.
Checking measurements and quantities before installation begins.
Using suitable tools, adhesives and fixings.
Consulting a qualified installer where necessary.
Following applicable safety and building requirements.

Lekka Living will not be responsible for damage resulting solely from incorrect installation, misuse, unauthorised alterations or failure to follow appropriate instructions, to the extent permitted by law.

Nothing in this section excludes liability for defective products, inaccurate instructions or other matters for which we are legally responsible.

8. Product Availability

All products are subject to availability.

Occasionally, products may become unavailable after an order has been placed.

If this happens, we will contact you and offer an appropriate resolution, which may include:

Waiting for new stock, with your agreement.
Selecting an alternative product.
Receiving a refund for the unavailable item.

We will not substitute products without your agreement.

9. Promotions & Discount Codes

From time to time, Lekka Living may offer promotional discounts, special deals or coupon codes.

Unless stated otherwise:

Discount codes cannot be exchanged for cash.
Promotional offers may have specific terms and expiry dates.
Only eligible products qualify for particular promotions.
Certain discount codes may not be combined.
We may withdraw or correct promotions affected by errors or misuse, subject to applicable law.

Products purchased during a promotion remain subject to your applicable consumer rights.

10. Intellectual Property

All original content on the Lekka Living website, including our branding, logos, product photography, descriptions, graphics and website designs, belongs to Lekka Living or the respective content owners.

You may not copy, reproduce, distribute or commercially use our content without prior written permission, except where permitted by law.

The Lekka Living name and branding may not be used in a manner that suggests an association with or endorsement by our business without authorisation.

11. Third-Party Services & Links

Our website may use third-party services to support payments, deliveries, website functionality and other features.

These may include:

Shopify, our e-commerce platform.
Payment processing providers.
Courier and delivery partners.
Website analytics and marketing services.
Other service providers required to operate our online store.

Some third-party services may have their own terms and privacy policies.

We are not responsible for the independent content or practices of websites outside our control, but this does not remove any legal responsibilities Lekka Living has to its customers.

12. Privacy & Personal Information

We respect your privacy and are committed to protecting your personal information.

We collect and use customer information to:

Process and deliver orders.
Communicate with customers.
Handle returns, refunds and enquiries.
Improve our website and services.
Meet legal and accounting obligations.
Send marketing communications where permitted by law.

We handle personal information in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

Please refer to our Privacy Policy for more information about how your personal information is collected, used, stored and protected.

13. Customer Reviews & Feedback

We welcome honest reviews, suggestions and feedback about our products and services.

By submitting feedback or a review to our website, you give Lekka Living permission to display and use that content for legitimate business purposes, including promoting our products, subject to your privacy rights and applicable law.

You confirm that feedback you submit:

Is based on your genuine experience or opinion.
Does not contain unlawful, abusive or misleading material.
Does not infringe another person's rights.
Does not contain malicious software or harmful links.

We may remove reviews or content that violate these requirements, but we will not remove genuine negative reviews solely because they are unfavourable.

14. Website Errors & Inaccuracies

Although we take care to keep our website accurate, occasional mistakes may occur.

These may include errors relating to:

Product descriptions.
Product pricing.
Stock availability.
Promotions and discounts.
Delivery charges.
Product measurements or specifications.

We reserve the right to correct such errors and update website information.

Where an error affects an order already placed, we will communicate with the customer and resolve the matter in accordance with applicable law.

15. Prohibited Activities

You may not use our website to:

Conduct fraudulent or illegal activities.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Copy or scrape website content without authorisation.
Collect other customers' personal information.
Impersonate another person or business.
Disrupt the website or interfere with other customers.
Infringe intellectual property rights.

We may take reasonable steps to restrict access or protect our business if these terms are violated.

16. Automated Tools & Website Access

Automated software, including bots and AI-powered tools, must not access or interact with our website in a way that compromises security, overloads our systems or circumvents technical protections.

We may restrict harmful or unauthorised automated activity.

This does not prohibit ordinary search engine indexing or other access permitted by law or by our website's published technical permissions.

17. Disclaimer & Limitation of Liability

We aim to provide accurate information, reliable products and a secure shopping experience.

However, our website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.

To the extent permitted by South African law, Lekka Living is not responsible for losses caused solely by:

Customer misuse of products.
Incorrect installation or unauthorised alterations.
Inaccurate information supplied by customers.
Unavoidable events beyond our reasonable control.
Unauthorised third-party activity that we could not reasonably prevent.

We do not guarantee uninterrupted website access.

Nothing in these Terms excludes or limits any rights, warranties or remedies that cannot legally be excluded under South African law.

This includes rights relating to defective goods, unsafe products, unfair contract terms and any liability that cannot lawfully be limited.

18. Indemnification

You agree to use our website lawfully and responsibly.

Where permitted by law, you may be responsible for reasonable losses or claims arising directly from your unlawful activities, infringement of another person's rights or deliberate misuse of our website.

This provision does not make customers responsible for losses caused by Lekka Living's own negligence, unlawful conduct or breach of applicable consumer protection laws.

19. Termination of Access

We reserve the right to suspend or restrict access to our website or customer accounts where reasonably necessary due to fraud, unlawful activity, security threats or serious violations of these Terms.

Termination of website access does not remove existing legal rights or obligations relating to completed purchases.

20. South African Consumer Rights

Lekka Living operates in South Africa and respects customers' rights under applicable consumer protection legislation, including:

The Consumer Protection Act (CPA).
The Electronic Communications and Transactions Act (ECTA).
The Protection of Personal Information Act (POPIA).

Where applicable, ECTA provides customers with a seven-day cooling-off period for qualifying online purchases.

The CPA also provides protection against defective, unsafe or poor-quality goods, including a statutory six-month implied warranty where applicable.

If any part of these Terms conflicts with mandatory South African consumer protection laws, the applicable law will take priority.

21. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or purchases will be handled in accordance with applicable South African law.

Customers retain the right to approach relevant consumer protection bodies, regulators or courts where permitted by law.

22. Changes to These Terms

We may update these Terms & Conditions occasionally to reflect changes in our products, business operations, website functionality or legal requirements.

The latest version will be available on our website with an updated revision date.

Where required by law, we will notify customers of material changes.

Changes will not unfairly remove rights already acquired under existing purchases.

23. Electronic Communication

By placing an order, you agree that we may send important communications electronically.