Shipping & Delivery Policy

Last Updated: 28 October 2026

At Lekka Living, we want your shopping experience to be as easy and convenient as possible, from placing your order to receiving it at your doorstep.

We take care in preparing and packaging your products and work with trusted delivery partners to get your order to you safely.

Here's everything you need to know about shipping and delivery.

1. Where We Deliver

Lekka Living currently delivers nationwide within South Africa.

We deliver to major cities, towns and regional areas, subject to courier service availability.

Unfortunately, we do not offer international shipping at this stage.

Some remote or outlying areas may have limited courier coverage or additional delivery requirements. If we are unable to deliver to your address, we will contact you to discuss the available options.

2. Shipping Costs

Shipping fees are calculated based on factors such as:

• Your delivery location.

• The size and weight of your order.

• The type and quantity of products purchased.

• Any special handling or delivery requirements.

Your shipping cost will be displayed at checkout before you complete your purchase.

Certain large, heavy or oversized products may carry additional delivery charges.

Any additional delivery charges that are not included at checkout will be communicated to you for approval before your order is dispatched.

3. Order Processing

Once your order has been placed and payment has been confirmed, we'll begin preparing it for dispatch.

Orders are processed during normal business days, excluding weekends and South African public holidays.

Processing times may vary depending on product availability, order volume and the type of product purchased.

Some products may require additional preparation or handling before dispatch.

Once your order has been dispatched, we'll send you a shipping confirmation with tracking details where available.

4. Delivery Times

Delivery times depend on your location, the product ordered and the courier service used.

Estimated delivery times will be communicated during checkout or through your order confirmation, where available.

Please note:

• Delivery estimates are calculated in business days, excluding weekends and public holidays.

• Delivery to outlying or regional areas may take longer.

• Large or oversized products may require additional handling and delivery time.

• Delivery delays may occasionally occur due to courier operations, weather conditions or other unforeseen circumstances.

We'll do our best to keep you informed if your delivery is significantly delayed.

All orders will be fulfilled within the agreed delivery period or otherwise in accordance with applicable South African consumer law.

5. Large & Oversized Products

Certain home improvement products, including fluted wall panels, may require specialised packaging or handling due to their length, size or weight.

For these products:

• Shipping fees may differ from standard parcel deliveries.

• Delivery times may vary depending on your location.

• Special handling or transport arrangements may be required.

• Additional delivery charges may apply where disclosed and agreed before dispatch.

We take care to package these products appropriately to minimise the risk of damage during transport.

Please ensure that your delivery address is accessible and suitable for receiving large or oversized items.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use this information to follow the progress of your delivery through the courier's tracking system.

If you have not received tracking information or need assistance with your delivery, please contact hello@lekkaliving.co.za with your order number.

7. Delivery Address & Contact Details

Please ensure that your delivery information is accurate and complete when placing an order.

This includes:

• Full name and surname.

• Correct street address and postal code.

• Contact telephone number.

• Any relevant delivery instructions.

Lekka Living cannot guarantee delivery to an incorrect or incomplete address provided at checkout.

If your delivery information needs to be updated, please contact us as soon as possible.

We will do our best to assist, but address changes may not be possible once an order has been dispatched.

Additional courier fees resulting from an incorrect address or a customer-requested redirection may be charged to the customer, where applicable.

8. Missed or Unsuccessful Deliveries

Our delivery partners may contact you to arrange or complete delivery.

If a delivery attempt is unsuccessful because nobody is available to receive the order, the courier may attempt redelivery or contact you to make alternative arrangements.

Additional delivery charges may apply for repeated unsuccessful delivery attempts caused by circumstances within the customer's control.

If your order is returned to us after unsuccessful delivery attempts, we will contact you to discuss redelivery or another appropriate resolution.

9. Damaged Items on Delivery

We carefully package our products, but sometimes damage can occur during transport.

If your order arrives damaged, please email returns@lekkaliving.co.za within 24 hours of receiving your delivery, where possible.

Please include:

• Your order number.

• Clear photographs of the damaged product.

• Photographs of the packaging, if damaged.

• A brief description of the issue.

We will assess the situation and arrange an appropriate resolution.

If your product was damaged during delivery, Lekka Living will cover the applicable return or collection costs and arrange a replacement or refund as appropriate.

The 24-hour reporting period helps us investigate courier-related damage quickly. It does not limit your rights under South African consumer protection laws.

10. Incorrect or Missing Items

If you receive the wrong product or notice that an item is missing from your delivery, please contact us at returns@lekkaliving.co.za as soon as possible.

Include your order number and a description of the issue.

We will investigate and arrange for the correct or missing product to be supplied, or provide an appropriate refund where required.

Customers will not be charged additional shipping fees to correct mistakes made by Lekka Living.

11. Lost or Delayed Parcels

If your parcel is significantly delayed or appears to be lost during transit, please contact us at hello@lekkaliving.co.za.

We will work with the delivery partner to investigate the issue and keep you informed.

Where an order is confirmed lost before delivery, we will arrange an appropriate replacement or refund.

Lekka Living remains responsible for delivery in accordance with applicable South African law.

12. Order Cancellations

If you wish to cancel an order, please contact us at hello@lekkaliving.co.za as soon as possible.

If your order has not yet been dispatched, we will review your cancellation request and process any applicable refund.

If your order has already been dispatched, the cancellation will be handled in accordance with our Returns, Refunds & Exchanges Policy and your rights under South African consumer law.

For qualifying online purchases, customers may have a seven-day cooling-off right after receiving the goods.

Where we are unable to fulfil an order because a product is unavailable, we will notify you and refund payments within the period required by law.

13. Returns & Return Shipping

For ordinary change-of-mind returns, customers are responsible for arranging and paying for return shipping.

Where products are damaged during delivery, defective or supplied incorrectly, Lekka Living will cover the applicable return costs as required by law.

Certain products, including fluted wall panels, custom-made items and clearance products, may be excluded from our voluntary change-of-mind returns policy.

These exclusions do not affect any statutory return rights.

Please refer to our Returns, Refunds & Exchanges Policy for complete information.

14. Contact Us

Need help with your delivery? We're here to assist!

General & Shipping Enquiries: hello@lekkaliving.co.za

Damaged Items & Returns: returns@lekkaliving.co.za

Website: www.lekkaliving.co.za

Delivery Area: South Africa

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Lekka Living — making everyday living a little more Lekka!