Last updated: October 28, 2026

Returns, Refunds & Exchanges Policy

At Lekka Living, we want you to be happy with your purchase. We take care in selecting products that make your home better and everyday living easier.

If something isn't quite right with your order, we're here to help! Please read our returns policy below to understand how returns, refunds and exchanges work.

1. Returns – Changed Your Mind?

Changed your mind about your purchase? No problem!

You can request a return within 7 calendar days of receiving your order, provided your product qualifies for a return.

To qualify for a standard change-of-mind return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging.

• The product must be free from marks, scratches or damage.

• All original accessories, parts and components must be included.

• You must contact us within 7 calendar days of delivery.

Please note: Customers are responsible for arranging and paying for return shipping when returning an item due to a change of mind.

Certain products are excluded from change-of-mind returns, as explained in Section 4. Your rights under South African consumer law still apply.

2. Damaged, Defective or Incorrect Products

We do our best to ensure your products arrive safely and in perfect condition.

If your order arrives damaged, defective or you receive the wrong product, please email returns@lekkaliving.co.zawithin 24 hours of delivery, where possible.

Please include:

• Your order number.

• A short description of the issue.

• Clear photographs showing the damage, defect or incorrect product.

• Photographs of the packaging, if it was damaged during delivery.

Our team will review your request and assist with the next steps.

If your product was damaged during delivery or an incorrect product was supplied, Lekka Living will cover the cost of the return or collection and arrange an appropriate replacement or refund.

If your product develops a manufacturing defect, your rights under the Consumer Protection Act apply. Qualifying defective products may be returned within six months of delivery, at our expense, with a choice of repair, replacement or refund as provided by law.

We ask that delivery issues be reported within 24 hours to help us resolve them quickly. Reporting an issue later does not automatically affect your rights under South African consumer law.

3. How to Request a Return

Returning a product is simple.

Step 1: Contact Us

Email returns@lekkaliving.co.za with your order number, the product you wish to return and the reason for your return.

Step 2: Return Instructions

Our team will review your request and provide the return address and instructions if the return qualifies.

Step 3: Send Your Product Back

Package the product securely and arrange return shipping. For ordinary change-of-mind returns, return courier costs are for the customer's account.

Please do not send products back before receiving return instructions.

Step 4: Inspection & Resolution

Once we receive your return, we'll inspect the product and process the applicable refund, exchange or store credit in line with this policy and your legal rights.

4. Products That Cannot Be Returned

The following products are generally not eligible for change-of-mind returns, except where a return is required by law:

• Custom-made products: Products manufactured or customised according to your specific requirements.

• Hygiene products: Hygiene-sensitive items that have been opened or used, where the law permits the exclusion.

• Sale and clearance items: Discounted or clearance products, except where statutory return rights apply.

• Fluted wall panels: These are excluded from our voluntary change-of-mind returns policy.

These exclusions do not remove any rights you may have under South African consumer law, including applicable cooling-off rights and rights relating to defective, damaged or incorrectly supplied products.

5. Refunds

Once your returned product has been received and inspected, we'll notify you of the outcome.

For approved refunds, we aim to process your refund within 3–7 business days after receiving and inspecting the returned product.

Refunds will normally be issued to the original payment method. Your bank or payment provider may take additional time to reflect the funds in your account.

For ordinary change-of-mind returns outside any applicable statutory cancellation rights, original delivery fees are non-refundable.

Where a full refund is required by law, including qualifying online cooling-off cancellations, we will refund the applicable payments, including original delivery charges where required.

Refunds for cancellations under the Electronic Communications and Transactions Act will be made within the legally required period of 30 days from cancellation.

6. Exchanges & Store Credit

If you'd prefer a different product, we're happy to assist with an exchange or store credit for eligible returns.

• Exchanges are subject to product availability.

• For ordinary change-of-mind exchanges, customers are responsible for return shipping and any applicable delivery costs for the replacement product.

• Any price difference between exchanged products will need to be settled.

• Store credit can be arranged where you choose and agree to this option.

If an item is defective, damaged or incorrect, the remedies available under South African consumer law will apply. Store credit will not be imposed in place of a refund where you are legally entitled to one.

7. Return Shipping Costs

For clarity, here's how return shipping works:

• Change-of-mind returns: Return shipping is paid by the customer.

• Delivery damage: Lekka Living covers the return or collection cost.

• Incorrect products: Lekka Living covers the return or collection cost.

• Qualifying defective products: Lekka Living covers the return cost as required by law.

We recommend using a courier service with tracking when arranging your own return.

8. Your Consumer Rights

Lekka Living operates in South Africa and respects your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

Where applicable, online customers have a 7-day cooling-off period after receiving their goods, during which they may cancel their purchase without giving a reason. Certain products and transactions are excluded from this right by law.

This policy does not limit or replace any rights you have under applicable South African consumer protection legislation.

9. Need Help With a Return?

We're here to make the process as easy as possible.

For any return, refund or exchange queries, please get in touch:

Email: returns@lekkaliving.co.za

Website: www.lekkaliving.co.za

Please include your order number so our team can assist you as quickly as possible.

Thanks for shopping with Lekka Living – making everyday living a little more Lekka!